Driver Guidelines

Movely is a directory built on trust. Customers come to us expecting honest information from real, professional drivers. These guidelines describe what we expect from every driver on the platform.

• Use your real name and a recent, clear photo of yourself.
• Accurately describe your vehicle type and the cities you actually serve.
• List only languages you can comfortably hold a conversation in.
• Keep your contact information current — phone and WhatsApp numbers must be ones you actively answer.

• Hold a valid driver's license appropriate for the vehicle and service you offer.
• Maintain current vehicle registration and any commercial / for-hire licensing required in your jurisdiction.
• Carry insurance that covers the type of trips you accept.

Movely is a directory and does not verify these credentials. You are solely responsible for operating legally.

• Respond to inquiries promptly and politely.
• Be transparent about pricing before the trip begins.
• Keep your vehicle clean and in safe operating condition.
• Honor agreed pickup times.
• Treat every customer with respect, regardless of background.

If you stop accepting bookings for a period, switch your status to Busy or Offline. This avoids wasting customer time and protects your reputation.

• Misrepresenting your identity, vehicle, or services.
• Using stock photos or images that are not of you.
• Repeated complaints about no-shows, unsafe driving, or unprofessional conduct.
• Using Movely to defraud or harass customers.
• Listing the same person under multiple profiles.

Today, Movely does not perform background checks or document verification. We are exploring optional verification programs in future versions of the platform. Until that ships, no driver on Movely is “verified” by us, and we do not display verification badges.

Customers and drivers can report concerns by emailing hello@movelygo.com. We review every report.